We are pleased that you are visiting the website www.flexfix.at and thank you for your interest.

We attach great importance to the protection of your personal data. Accordingly, we treat the data entrusted to us with strict confidentiality and handle it responsibly. Therefore, we inform you in accordance with the relevant data protection regulations of the Data Protection Regulation (DSGVO) and the Data Protection Act.

We collect information from you directly from your input and automatically through the technologies of the Service.

1.1. Automatically collected information

The Service automatically collects certain information regarding your use of the Service for data security and usability purposes:

• The Internet Protocol ("IP") address used to connect your computer to the Internet;
• Computer, device and connection information, such as browser type and version, operating system, mobile platform and unique device identifier ("UDID") and other technical IDs;
• Uniform Resource Locator ("URL") clickstream data, including the date and time and the content you viewed or searched for on a service and the URL that referred you to that service.

The legal basis for this processing is our legitimate interest, which is to achieve the purposes set out above. We will store the data for a period of three months. Longer storage will only take place insofar as this is necessary to investigate detected attacks on our website.

1.2. Cookies & Web Beacons

FlexFix uses so-called "session" cookies and web beacons on the browser side. Cookies are small files with configuration settings that help FlexFix to determine the frequency of use and the type of use of our website. In addition, cookies are used to implement certain user functions. FlexFix does not collect any personal data via cookies and web beacons. Furthermore, the use of the online offer of FlexFix is also possible without cookies. However, FlexFix points out that in this case it may not be possible to use all the functions of this website to their full extent.

• "Session" cookies, are temporary and are deleted by closing the browser;
• "Web beacons" (counting graphics), are electrical graphics, also known as "one-pixel images", that allow recording or analysis.

Which cookies are used by FlexFix?
In the case of so-called "third party cookies", i.e. cookies from third-party providers such as Google Inc, you will also find a link to the latest version of their data protection provisions known to us.

Use of Youtube components with extended data protection mode
On our website, we use videos that are stored on www.youtube.com of YouTube LLC, a company of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and can be played directly from our website. These videos are displayed on our websites via a preview image. Only when you press the play button of the videos, a connection to the YouTube servers is established and the content is displayed on the website by informing your browser.
We also use the "extended data protection mode" option provided by YouTube. According to the information provided by YouTube, in "extended data protection mode" data is only transmitted to the YouTube server, in particular your IP address and which of our Internet pages you have visited, when you click on the video. If you are logged in to YouTube at the same time, this information will be assigned to your YouTube member account. You can prevent this by logging out of your member account before visiting our website.
The legal basis for this processing results from your consent, which you gave by clicking the "OK" button when you accessed our website. You can revoke this consent at any time by deactivating the setting of cookies in your web browser.
Further information on YouTube's data protection is provided by Google at the following link: https://www.google.de/intl/de/policies/privacy/.

Disable cookies:
There are several ways to manage cookies. The help button on the toolbars of most browsers shows you how to stop accepting cookies, how to be notified when a new cookie is set and how to block cookies. If you block cookies, you may not be able to register, log in or make full use of the services.

1.3. Web analysis services

Google Analytics
FlexFix uses Google Analytics incl. DoubleClick from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter only Google). This analytics service uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. These analytics services will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to us. Our legitimate interest lies in achieving these purposes, which forms the legal basis for the processing. The IP address transmitted by the user's browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent the collection of data generated by the cookie and related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link.
For more information on the terms of use and data protection, please visit www.google.com/analytics/terms/de.html or www.google.de/intl/de/policies/.
We would like to point out that the code "anonymizeIp" has been added to Google Analytics on this website to ensure anonymised collection of IP addresses (so-called IP masking).
The data is stored for a period of 26 months.

Google Remarketing
FlexFix uses Google Remarketing Technology, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. This feature allows us to target you as a website visitor with advertising by serving personalised, interest-based ads when you visit other websites in the Google or DoubleClick display network. Google uses cookies, which are stored on your computer, to analyse your website usage, demographic characteristics and interests. Google uses cookies, which are stored on your computer, to analyse your website usage, which is a prerequisite for the use of interest-based advertisements. The information generated by the cookie is transferred to a Google server, stored there and can be evaluated by FlexFix within the framework of statistics and used to create interest-based advertisements. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You can object to the collection and storage of data at any time with effect for the future. You can deactivate the use of cookies by Google by visiting www.google.com/policies/technologies/ads/ to deactivate Google advertising. Alternatively, you can deactivate the use of cookies by third-party providers by visiting the Network Advertising Initiative deactivation page at www.networkadvertising.org/managing/opt_out.asp.
Further information on Google's privacy policy can be found at www.google.com/intl/de/privacy.

Conversion Tracking with Facebook-Pixel
We use the "visitor action pixel" of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook) within our website. This makes it possible to track the behaviour of users after they have been redirected to the provider's website by clicking on a Facebook advertisement. This procedure is used to evaluate the effectiveness of the Facebook ads for statistical and market research purposes and can help to optimise future advertising measures.
The collected data is anonymous for us, so it does not offer us any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook data usage policy (https://www.facebook.com/about/privacy/). You may enable Facebook and its partners to serve ads on and off Facebook. A cookie will also be stored on your computer for these purposes. 
The legal basis for this processing results from your consent, which you gave by clicking the "OK" button when you accessed our website. You can revoke this consent at any time by deactivating the setting of cookies in your web browser or by following this link: http://www.aboutads.info/choices

Hotjar
We also use Hotjar Technology "Testing and Optimisation", a service provided by Hotjar Ltd, 3, Elia Zammit Street, St Julians STJ 3155, Malta (hereinafter referred to as Hotjar), to gain a better understanding of our users' browsing behaviour, for example through reach measurement (e.g. access statistics, returning visitor detection), tracking (e.g. interest/behavioural profiling, use of cookies), visit action evaluation, profiling (creating user profiles), click tracking, A/B testing, feedback (e.g. collecting feedback via via cookies) and other means. (e.g. interest/behavioural profiling, use of cookies), visit action analysis, profiling (creation of user profiles), click tracking, A/B tests, feedback (e.g. collecting feedback via online forms), heat maps (mouse movements on the part of users that are combined to form an overall picture), surveys and questionnaires (e.g. surveys with input options, multiple choice questions).

This helps us to tailor our offer to the feedback of our users. Hotjar uses cookies and other technologies to collect information about our users' behaviour and their devices; in particular, device IP address (collected and stored anonymously only), screen size, device type (Uniqe Device Identifiers), information about the browser used, location (country only), language preferred to view our website). Hotjar stores this information in a pseudonymised user profile. The information is neither used by Hotjar nor by us to identify individual users nor is it merged with other data about individual users. You can find more information in Hotjar's privacy policy here: https://www.hotjar.com/legal/policies/privacy.
You can object to the storage of a user profile and information about your visit to our website by Hotjar as well as to the setting of Hotjar tracking cookies on other websites by clicking on this opt-out link: https://www.hotjar.com/legal/compliance/opt-out

1.4. Newsletter

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the specified e-mail address and that you agree to receive the newsletter. We use the so-called double opt-in procedure to ensure that the newsletter is sent with your consent. In the course of this, the potential recipient allows himself to be added to a distribution list. Subsequently, the user is given the opportunity to confirm the registration in a legally secure manner by means of a confirmation e-mail. Only if the confirmation is received will the address be actively included in the distribution list. We use this data exclusively for sending the requested information and offers.

Sendinblue is used as the newsletter software. Your data will be transmitted to Sendinblue GmbH. Sendinblue is prohibited from selling your data and using it for purposes other than sending newsletters. Sendinblue is a German, certified provider, which has been selected in accordance with the requirements of the General Data Protection Regulation and the Federal Data Protection Act. Further information can be found here: de.sendinblue.com/information-newsletter-empfaenger/
You can revoke your consent to the storage of data, the e-mail address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter.

Your data is hosted by a provider located within the European Union (Hetzner) by way of commissioned data processing. Both FlexFix and the provider use technical and organisational security measures to protect your collected data against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. We would like to point out that the transmission of data on the Internet may be unsecured and that there is therefore a risk that third parties may intercept and use the data. Our security measures are continuously improved in line with technological developments. You can also contact us at any time by post or telephone.

If you contact us via the contact options offered on this website, we process the data that you provide to us in the course of this. The purpose of the processing is to respond to your enquiry. The legal basis is derived from our legitimate interest in achieving this purpose. This data is deleted 6 months after the last contact.

In accordance with the applicable data protection law, you have the right to information, correction, deletion, restriction of processing, objection and transferability of the data.
You can contact us at any time for this purpose and for further questions on the subject of personal data.

FlexFix GmbH
Gertrude-Fröhlich-Sandner-Strasse 13
1100 Vienna
Austria

datenschutz@flexfix.at

You have the right to complain to a supervisory authority in the EU or to the Austrian data protection authority in Vienna if you believe that there has been a breach of European or Austrian data protection law.

Status August 2021